:root{--navy:#004570;--blue:#0080c2;--sky:#e8f8fc;--aqua:#00d7a4;--cyan:#32beeb;--line:#d7dde0;--text:#1a1a1a;--muted:#666;--bg:#edf1f2}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0;font-family:"Baloo 2",ui-rounded,Segoe UI,sans-serif}.shell{max-width:1440px;min-height:100vh;margin:auto;padding:0 34px 28px}.topbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;height:82px;display:flex}.brand,.topActions{align-items:center;gap:14px;display:flex}.brandLogo{object-fit:contain;object-position:left center;width:170px;height:58px;display:block}.brand div{flex-direction:column;display:flex}.brand small{color:var(--muted);font-weight:600}.topActions a,.queue a{color:#fff;background:var(--blue);border-radius:9px;padding:11px 16px;font-weight:700;text-decoration:none}.live{color:#147244;background:#e2f7ec;border-radius:30px;padding:8px 12px;font-size:13px;font-weight:800}.live:before{content:"";background:#1bb66c;border-radius:50%;width:8px;height:8px;margin-right:7px;display:inline-block}.live.demo{color:#946300;background:#fff3dc}.live.demo:before{background:#f1a400}.hero{justify-content:space-between;align-items:flex-end;padding:34px 4px 24px;display:flex}.hero p,.panelTitle span{color:var(--blue);letter-spacing:.13em;margin:0;font-size:11px;font-weight:900}.hero h1{margin:5px 0 3px;font-size:33px}.hero span,.hero time{color:var(--muted)}.metrics{grid-template-columns:repeat(6,1fr);gap:14px;display:grid}.filters{grid-template-columns:repeat(5,minmax(130px,1fr));gap:10px;margin-bottom:14px;display:grid;position:relative}.filterLoading{color:var(--muted);font-size:11px;position:absolute;bottom:-18px;right:8px}.filters select{border:1px solid var(--line);width:100%;color:var(--navy);font:inherit;background:#fff;border-radius:10px;padding:10px 12px;font-weight:600}.metric{border:1px solid var(--line);border-top:4px solid var(--blue);background:#fff;border-radius:13px;padding:18px;box-shadow:0 5px 20px #31536b0a}.metric span,.metric small{color:var(--muted);display:block}.metric strong{margin:8px 0;font-size:31px;display:block}.metric.green{border-top-color:#20a76c}.metric.orange{border-top-color:#f09a2d}.metric.purple{border-top-color:#8268c8}.metric.teal{border-top-color:#15a1a1}.metric.red{border-top-color:#e25d5d}.grid{grid-template-columns:.85fr 1.15fr;gap:16px;margin-top:16px;display:grid}.panel{border:1px solid var(--line);background:#fff;border-radius:13px;padding:22px;box-shadow:0 5px 20px #31536b0a}.panelTitle{justify-content:space-between;align-items:center;margin-bottom:18px;display:flex}.panelTitle h2{margin:5px 0 0;font-size:19px}.panelTitle em{color:#147244;background:#e4f7ec;border-radius:20px;padding:7px 10px;font-size:12px;font-style:normal;font-weight:800}.timeStats{grid-template-columns:1fr 1fr;gap:14px;display:grid}.timeStats div{background:var(--bg);border-radius:10px;padding:18px}.timeStats strong{font-size:34px;display:block}.timeStats small{font-size:17px}.timeStats span,.performance p{color:var(--muted);font-size:13px}.progress{background:#e8eef3;border-radius:8px;height:9px;margin-top:18px;overflow:hidden}.progress i{background:linear-gradient(90deg,#1b9b64,#51c98e);height:100%;display:block}.bar{grid-template-columns:1fr 35px;gap:6px;margin:10px 0;font-size:13px;display:grid}.bar b{text-align:right}.bar i{background:#edf2f5;border-radius:8px;grid-column:1/3;height:6px;overflow:hidden}.bar u{background:linear-gradient(90deg,#176fb8,#4aa4d5);height:100%;text-decoration:none;display:block}.queue{margin-top:16px}.insightGrid{grid-template-columns:1.15fr .85fr}.score{color:var(--navy);font-size:34px}.score:before{content:"★ ";color:#f5b940}.satisfactionStats{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.satisfactionStats div{background:var(--bg);border-radius:10px;padding:14px}.satisfactionStats b,.satisfactionStats span{display:block}.satisfactionStats b{color:var(--navy);font-size:24px}.satisfactionStats span,.note{color:var(--muted);font-size:12px}.alertItem{background:var(--sky);border-radius:9px;grid-template-columns:40px 1fr;align-items:center;gap:10px;margin-top:8px;padding:10px;display:grid}.alerts button.alertItem{width:100%;color:inherit;font:inherit;text-align:left;cursor:pointer;border:0}.alerts button.alertItem:hover,.alerts button.alertItem:focus-visible{outline-offset:2px;outline:2px solid #e25d5d}.alertItem i{color:var(--blue);grid-column:2;font-size:11px;font-style:normal;font-weight:800}.alertItem b{color:var(--navy);text-align:center;font-size:22px}.alertItem.critical{background:#ffe8e8}.alertItem.warning{background:#fff3dc}.slaPanel{margin-top:16px}.slaGrid{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.slaCard{border:1px solid var(--line);border-radius:10px;grid-template-columns:1fr auto;gap:4px 10px;padding:14px;display:grid}.slaCard span{font-weight:700}.slaCard strong{color:var(--navy);grid-row:span 2;font-size:22px}.slaCard small{color:var(--muted)}.slaCard em{color:#147244;grid-column:1/3;font-size:11px;font-style:normal;font-weight:800}.slaCard em.late{color:#b65f00}.queue .panelTitle a{padding:9px 12px;font-size:12px}.table{overflow:auto}.tr{border-top:1px solid var(--line);grid-template-columns:1.4fr 1.2fr .85fr .55fr 1fr;align-items:center;gap:14px;min-width:850px;padding:13px 8px;font-size:13px;display:grid}.tr.head{color:var(--muted);font-size:10px;font-weight:900}.tr span:first-child{flex-direction:column;display:flex}.tr small{color:var(--muted);margin-top:3px}.status{background:var(--sky);color:var(--blue);border-radius:20px;padding:6px 9px;font-size:11px;font-style:normal;font-weight:700}footer{text-align:center;color:var(--muted);padding-top:22px;font-size:12px}.profilePage{max-width:1180px;min-height:100vh;margin:auto;padding:42px}.profileHeader{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:28px;display:flex}.profileHeader a{color:var(--blue);font-weight:800;text-decoration:none}.profileHeader h1{margin:16px 0 5px}.profileHeader p{color:var(--muted);margin:0}.profileHeader>span{flex-direction:column;align-items:flex-end;font-weight:800;display:flex}.profileHeader small{color:var(--muted);font-weight:500}.profileGrid{grid-template-columns:360px 1fr;gap:18px;display:grid}.profileCard{border:1px solid var(--line);background:#fff;border-radius:14px;padding:22px}.profileCard h2{margin-top:0}.profileCard label{margin:14px 0;font-size:13px;font-weight:800;display:block}.profileCard input{border:1px solid var(--line);width:100%;font:inherit;border-radius:9px;margin-top:6px;padding:11px;display:block}.profileCard>button,.userActions button{background:var(--blue);color:#fff;font:inherit;cursor:pointer;border:0;border-radius:9px;padding:10px 14px;font-weight:800}.profileCard>button{width:100%;margin-top:16px}.profileCard>small{color:var(--muted)}.userList article{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:14px;padding:14px 0;display:flex}.userList article div:first-child{flex-direction:column;display:flex}.userList span,.userList small{color:var(--muted);font-size:12px}.userActions{gap:7px;display:flex}.userActions button.danger{color:#a63737;background:#fff0f0}@media (max-width:760px){.profilePage{padding:24px 16px}.profileHeader{display:block}.profileHeader>span{align-items:flex-start;margin-top:15px}.profileGrid{grid-template-columns:1fr}.userList article{flex-direction:column;align-items:flex-start}.userActions{width:100%}.userActions button{flex:1}}.modalBackdrop{z-index:50;background:#002a45b8;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.alertModal{background:#fff;border-radius:15px;width:min(760px,100%);max-height:min(760px,88vh);padding:24px;overflow:auto;box-shadow:0 24px 80px #001b2c66}.modalClose{background:var(--bg);width:38px;height:38px;color:var(--navy);cursor:pointer;border:0;border-radius:50%;font-size:25px}.alertMessages{gap:12px;display:grid}.alertMessages article{background:snow;border:1px solid #f0bcbc;border-radius:11px;grid-template-columns:1fr auto;gap:9px 16px;padding:16px;display:grid}.alertMessages article div span{color:var(--muted);margin-top:3px;font-size:12px;display:block}.alertMessages article p,.alertMessages article a{grid-column:1/3}.alertMessages article p{margin:4px 0}.alertMessages article a{color:var(--blue);font-size:12px;font-weight:800;text-decoration:none}.ratingBadge{color:#fff;background:#e25d5d;border-radius:20px;align-self:start;padding:6px 10px;font-size:12px}.emptyAlert{color:var(--muted)}@media (max-width:1000px){.metrics{grid-template-columns:repeat(3,1fr)}.grid{grid-template-columns:1fr}.filters,.slaGrid{grid-template-columns:repeat(2,1fr)}}@media (max-width:650px){.shell{padding:0 16px}.topbar{align-items:flex-start;height:auto;padding:14px 0}.brandLogo{width:128px;height:46px}.brand small{display:none}.topActions{flex-direction:column;align-items:flex-end}.topActions .live{display:none}.hero{align-items:flex-start}.hero time{display:none}.metrics{grid-template-columns:repeat(2,1fr)}.metric{padding:14px}.metric strong{font-size:27px}.grid,.filters,.slaGrid,.satisfactionStats{grid-template-columns:1fr}.queue{padding:14px}}
.loginPage{background:#fff;grid-template-columns:minmax(390px,.92fr) 1.08fr;min-height:100vh;display:grid}.loginWelcome{color:#fff;background:linear-gradient(145deg,#0e3458 0%,#176fb8 58%,#4ea6cb 100%);flex-direction:column;justify-content:space-between;min-height:100vh;padding:54px 64px;display:flex;position:relative;overflow:hidden}.loginWelcome:before,.loginWelcome:after{content:"";border:1px solid #ffffff2b;border-radius:50%;position:absolute}.loginWelcome:before{width:560px;height:560px;top:-170px;right:-280px}.loginWelcome:after{width:380px;height:380px;bottom:-130px;left:-190px}.loginWelcome img{z-index:1;object-fit:contain;object-position:left center;filter:brightness(0)invert();width:210px;max-height:90px;position:relative}.loginWelcome div{z-index:1;max-width:520px;position:relative}.loginWelcome span,.loginEyebrow{letter-spacing:.16em;font-size:11px;font-weight:900}.loginWelcome h1{margin:14px 0 18px;font-size:46px;line-height:1.08}.loginWelcome p{color:#e7f4fb;margin:0;font-size:18px;line-height:1.65}.loginWelcome small{z-index:1;color:#d4ebf7;position:relative}.loginArea{background:linear-gradient(135deg,#fff 0%,#f2f8fc 100%);place-items:center;padding:44px;display:grid}.loginCard{border:1px solid var(--line);background:#fff;border-radius:22px;width:min(430px,100%);padding:44px;box-shadow:0 24px 70px #12375a18}.loginMobileBrand{display:none}.loginEyebrow{color:var(--blue)}.loginCard h2{margin:10px 0 8px;font-size:34px}.loginCard>p{color:var(--muted);margin:0 0 28px;line-height:1.55}.loginCard label{color:var(--text);margin:17px 0;font-size:13px;font-weight:800;display:block}.loginCard input{width:100%;font:inherit;color:var(--text);background:#fbfdff;border:1px solid #cddce7;border-radius:11px;outline:none;margin-top:8px;padding:14px 15px;display:block}.loginCard input:focus{border-color:var(--blue);box-shadow:0 0 0 4px #176fb81c}.loginCard button{color:#fff;width:100%;font:inherit;cursor:pointer;background:linear-gradient(90deg,#176fb8,#2389c4);border:0;border-radius:11px;margin-top:8px;padding:15px;font-weight:800}.loginCard button:disabled{opacity:.65}.loginCard>small{text-align:center;color:var(--muted);margin-top:18px;display:block}.loginError{color:#a63737;background:#fff0f0;border-radius:9px;padding:11px 13px;font-size:13px}.loginCard button:focus-visible{outline-offset:2px;outline:3px solid #7ec8ed}@media (max-width:760px){.loginPage{background:linear-gradient(160deg,#eaf5fb,#fff);display:block}.loginWelcome{display:none}.loginArea{min-height:100vh;padding:24px}.loginCard{padding:32px 24px}.loginMobileBrand{text-align:center;margin-bottom:28px;display:block}.loginMobileBrand img{object-fit:contain;width:180px;height:70px}.loginCard h2{font-size:29px}}
.topActions form{margin:0}.logoutButton{color:var(--navy);font:inherit;cursor:pointer;background:#fff;border:1px solid #cbdbe7;border-radius:9px;padding:10px 15px;font-weight:700}.logoutButton:hover{background:#edf5fa;border-color:#abc5d8}.logoutButton:focus-visible{outline-offset:2px;outline:3px solid #8cc7ee}